What To Expect
The Caring Touch Experience
When you book a session for one of my touch-based therapies with The Caring Touch, you can expect each and every session to be tailored to your specific needs and goals. From my many massage therapy treatments, to Reiki, to Lymphatic Drainage, I bring knowledge, intuition, and empathy to each and every movement.
From the deepest penetrating pressure to the lightest of strokes, all movement and techniques are applied with the intention of delivering the utmost effectiveness and quality-of-touch. Whether you bring my services to your home, vacation spot or business, OR you come to my private, quiet, softly-lit massage space in Woodland Hills, that Touch of Care that is the signature element of my services will be yours to enjoy. All services are delivered exactly at the length of time you paid for, with maybe a few extra minutes added on to make sure your service is complete and thorough.
Massage For Everyone
Frequently Asked Questions
Read below to learn about massage requirements and late/cancellation policies.
You are NEVER required to undress beyond your comfort level. If you choose to wear clothes during the session, it will affect how the massage is administered, but there are numerous effective techniques that can work through clothes. However, massage is most consistently effective and goes more smoothly when applied directly to the skin. The most common practice is to disrobe down to your underwear (bra off for women). YOU WILL ALWAYS BE UNDER A SHEET DURING THE MASSAGE. ONLY THE SPECIFIC AREA OF THE BODY BEING MASSAGED IS EXPOSED AT ANY ONE TIME. Sensitive areas such as the hips/glutes (ONLY MASSAGED BY REQUEST) can remain covered while receiving massage unless you, the client, specifically state that you prefer and are comfortable with receiving massage directly to the skin in sensitive areas.
Lymphatic Facilitation is a special form of service that absolutely requires skin-to-skin contact. However, like regular massage, only the specific area being massaged at any one time will be exposed.
Reiki is performed over clothes. Clients are NEVER required to disrobe at all for a Reiki session.
While all massage is ultimately designed and intended to relieve pain, the degree of intensity of sensation that a client feels during the session depends on the amount of pressure the client requests from the therapist and the conditions within the body the client is experiencing prior to the start of a session. Deep tissue massage often invokes significant bodily sensation, especially in areas of greatest tension or stiffness. AT NO TIME IS THE CLIENT EXPECTED TO WITHSTAND ANY PAIN OR DISCOMFORT BEYOND THEIR TOLERANCE. The client may request a change in pressure AT ANY TIME during the session. The therapist will also check in with the clients from time to time to ensure all work is kept within comfort limits.
A client OR the therapist can reschedule or cancel a booked massage session up to 24 hours in advance with no charges applied.
If a client reschedules or cancels a scheduled massage session more than 12 hours but less than 24 hours before the scheduled date & time of the session, the client will be charged 25% of the rate of the massage.
If a client reschedules or cancels a scheduled massage session less than 12 hours before the scheduled time of the session the client will be charged 50% of the rate of the massage.
If a client reschedules or cancels a scheduled massage session less than 12 hours before the scheduled time on 3 more occasions, the massage therapist reserves the right to refuse service to the client in perpetuity
The client MUST contact The Caring Touch as early as possible if they are going to be late.
If a client arrives late to an in-call session at The Caring Touch home studio (22030 Clarendon St #212 Woodland Hills, CA 91367), The Caring Touch reserves the right to end the massage session at the originally scheduled end time.
The therapist will make up to 3 attempts to contact a client if they are running late for a session. If in those 3 attempts contact has not been made, or if a client arrives more than half-way into the scheduled time period, the massage will be cancelled, and the client will be considered a no-show (see below).
If a client no-shows for a session, they will be charged 50% of the stated rate for their massage session.
If a 90-minute massage was scheduled, but the client arrived late enough to only receive 60 minutes of massage, the massage rate will be reduced to the 60-minute rate. If 3 or more 90-minute sessions incur this same lateness circumstance of 30 minutes or more, the therapist reserves the right to refuse service to the client in perpetuity
If the massage therapist *arrives* 5-30 minutes late to a client’s requested destination for any reason, the rate for the massage session will be discounted 25% and no time penalty will be incurred for the session. If the massage therapist arrives more than 30 minutes late to a client’s requested destination for any reason, the client reserves the right to cancel the massage at no charge, reschedule the session at a later date, or accept the offer of a second massage session scheduled at a later date for 50% off the normal rate for the length of the session.
* The term ”Arrives” is defined as the massage therapist having arrived at the designated location and parked. The client is responsible for providing clear instructions to the massage therapist on a parking location that is safe, legal, and as close to the front door of the designated location as possible.*
Time required for setup of massage table, conversations with client about what is desired for the massage, and time for client to undress and be on the table ready for massage are NOT to be considered as part of any lateness policy with regard to the therapist arriving on-time.
The massage therapist will inform the client by text immediately upon arrival at the parking location or the entrance to the parking location.
If the massage therapist does not arrive at a client’s requested destination for any reason, the client will not be charged for the massage. The client then reserves the right to reschedule the massage session at a later date and reserve a second massage at a date/time to be determined by the client within one year of the original missed session for no charge.